Realistic network troubleshooting practice for digital, cyber and networking learners.
OutageLab gives students practical outage tickets to investigate, while tutors get progress tracking, assessment evidence and curriculum-friendly scenario packs.
Networking, digital support and cyber learners who need hands-on practice, not multiple-choice quizzes.
Practical scenarios, live progress tracking and exportable assessment evidence for every learner.
Structured, curriculum-mapped practice with no lab hardware to maintain and no risk to live networks.
For tutors
Evidence of how they diagnose, not just what they guessed.
Marked on method, not multiple choice
Every attempt records the root cause the learner identified, the evidence they cited, their proposed fix and their incident report, plus the exact commands they ran to get there.
Class progress tracking
The class dashboard shows completion, scores, time taken, attempts and hints used per student, so you can spot who needs support before an exam does.
Assessment mode with evidence export
Run scenarios timed with hints off and locked on submit, then export a printable evidence report with the marking breakdown and rubric for your awarding body.
Mapped to your curriculum
Each scenario states the learning outcomes it evidences across networking, digital support and cyber, ready to reference in a scheme of work.
For students
Become job-ready by working real outages.
Real tickets, real tools
Work a support ticket end to end: read the complaint, inspect configs, logs and monitoring, then run commands in a simulated CLI.
Learn by investigating
Practice mode gives you staged hints and instant marking, so you build a repeatable troubleshooting method rather than memorised answers.
Fix it, prove it
Apply the real fix in the lab and watch the network recover, then write it up like a professional incident report.
Example scenario topics
Every scenario is a self-contained incident with a ticket, network diagram, device configs, logs, monitoring alerts and a simulated CLI, mapped to learning outcomes and a marking rubric.
Run an OutageLab pilot with your cohort.
Give one class a term of realistic practice and collect the assessment evidence to prove it works. We'll help you map scenarios to your qualification and set up your tutor dashboard.